Look lady, you rang me up for the same item 2x after I said hello to get your attention in the first place after another employee pointed out to you that you had a customer waiting while you didn't acknowledge me because you were drawing some sign. I pointed it out to you nicely. Defensively you responded, well it just rang up twice. Was the tone of your statement the same as a resting bitch face? If that's how you always talk to people, then I'm sorry. It could be but I have a feeling you were just taking your mistake personally. You were on the phone calling for assistance while ringing up the next guy, but you didn't give me my receipt I was waiting for. The guy behind me was saying that's his stuff, and you stopped his transaction because both he and you thought you were adding that to my bill. I knew. I was just waiting for my receipt as I already saw before I paid that you charged me twice but wasn't sure if it was going to be taken off later, hence waiting for my receipt. You started to panic when you couldn't get a manager for the refund. You didn't apologize. I had to apologize to the guy behind me. I had to ask you to apologize. You did say sorry in that beautiful tone with an eye roll. Honeybun, a sorry with an eye roll ain't a sorry at all.