There is no need to apologize to a bunch of low skill/no skill laborers making 6 figures.

Maybe there was just a really complainy person on her route.

Maybe it was just a one hundred and twelve-time thing.

112 incidents does seem extreme, by any standard.
However, I have complete empathy with her about the last incident of 'crying children', since my understanding is the mother became verbally abusive with the driver after she tried to get her and her kids a free ride and got called on it - and the kids started crying after seeing mommy get mad.

So fool me once, fool me twice...

What is fooled me 112 times?!

Well, this pretty much clinches that it's:

1) Absolutely useless to complain about Trimet drivers
2) Good to own a car

I recognized her from the photo on the oregonian. I once had a transfer that had barely expired I believe because the driver who gave it to me had the paper in the wrong place. Even though I didn't argue and paid another 2.10 she still was pretty confrontational. Overall I think her extreme love of fare enforcement probably resulted in her high level of complaints... Kind of uncool to be calling someone out for being 10 minutes past their transfer, but probably not a fireable offense, and frankly she is my hero for telling the woman who refused to shut her damn kid up to get the fark off the bus.

I used to live in Aloha for three years and took the 57 5 days a week. Based on what I observed about the drivers when I was riding, I am confident that Tri-Met would send any "problem operators" to that line as a way of dealing with them since they are next to impossible to fire. No exaggeration, EVERY bad driver I have encountered was driving the 57. It also may not be apropriate to say this, but I think Tri-Met did this because the majority of riders on that line were Latinos who spoke little english and teens. I think they figured these two groups of people would be less likely to complain. I was not surprised in the least when the news broke of the crying baby incident that it happened on the 57

Raise your hand if 112 complaints against you at work wouldn't get you fired. That's what I thought.