I had a similar experience with the biscuits - the taste was decent, but they were short and super-dense. From my own baking problems, they're probably either over-working the dough or using old baking powder.

Potential customers should be aware that there is a 5% "health/wellness surcharge". I didn't realize this until I paid, though I'm fairly certain it is in the fine print at the bottom of the menu. I'm happy to pay more for employees to receive insurance, but would much prefer this simply be built into the cost upfront.