I had my wedding reception at the Acadian Ballroom. I LOVED my experience up to the day of my wedding. The event designers were really helpful and assured us that everything was going to be taken care of on our day. I thought it was going to be perfect. The day of my wedding was AWFUL! Our day of event manager was rude, I kid you not - he was blatantly rude to us on our wedding day. It really threw him off that we wanted to do our toast 1/2 hr early and it threw him off that our DJ/MC announced tables to go to the buffet. Our buffet was supposed to be open right from the start, but people were waiting. We had asked for a little basket to be put together for us (Bride & Groom) for later that evening. This included each of our layers of cake and some of our dinner items. The cake was thrown into the box and it wasnt even full pieces. I truly looked like it was left over pieces from other peoples plates. All the layers were mixed together and it was just a plain mess. We never received our individual dinner to have later that night. I was handed the cake once I was outside by my sister and she insisted I not look at it. I did and I was really sad by what happen and went back into the ballroom. I started to talk with the day of event manager. I never swore at him and I kept my distance, but he grabbed by back (along with our DJ) and kicked us out. At the Acadian they use physical violence with their customers (I even asked if this is something they agree that was ok after the fact, and they actually said yes). Yesterday my husband and I went to meet up with our event designer and was shocked by how rude she now was to us. I couldnt believe someone we had put so much trust in and thought we really liked was so rude. She said we were lucky to get the service we did and we were lucky the police didnt take us in. I WOULD STRONGLY SUGGEST DO NOT USE THEM! Im sure if you discuss this situation with them, they will tell you a different story but as I bride/customer I can only warn you. I do know that people have bad nights and its unfortunate the night of our wedding our event manager had some personal issues going on. I did call the police after our meeting yesterday and they indicated she was just trying to bully us such a sad outcome for someones wedding day.
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