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jaycf3o 
Member since Apr 27, 2010

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Recent Comments

Re: “Da Hui Hawaiian Restaurant”

I am going out of my way to inform your restaurant of the terrible service and terrible food I recieved recently. A group of friends and I were in your restaurant last night and Kelly who claimed she was the manager, which is a joke, was our server. One of your guests ordered an item and it came out to be the incorrect item and the server flat out told him that he had ordered something different. Upon an exchange with Kelly he decided it wasn't worth the effort to argue with her as she was rude and demonstrative to the point of telling him, the customer, that he was wrong. I have been in the restaurant business 20 years and I cannot believe that your establishment is willing to employ someone with such an abbrasive attitude toward the customer, who is the reason for your business,to tell them that "they" are wrong. Everyone at the table could feel the lack of concern toward our table and we had to leave. Upon paying the tab I had the oppurtunity to discuss this with Kelly, and I gave here an attitude to reflect our distain, and she gave me an even more disgrunteled attitude to the point of my writing this letter. She even asked me to leave as she did not like the comments I was telling her. There are many other establishments in the area, and in the neighborhood I would be more than willing to spend my money at O'malleys or any other bar and grill in the area other than yours. This is a disgrace to the service industry and to your establishment. I hope that you share this with your employee and explain to her that the service industry is just that, to serve not to neglect, to take care of not to be rude to, to own up to her mistakes and not blame the customer. I can tell you that everyone I know will hear about this lack of concern toward service. I told her that her attitude was "PISS POOR" and wanted the number of the owner which she declined. I must say that no response to this will solidify my opinion of your establishment. If I do hear back from the owner who i believe is Mike, by the name on the business license, I would consider possibly, Possibly, re entering the restaurant but if Kelly is employed I would leave. For the sake of your business I would consider re evaluting your working relationship with this person. The friend who had the problem with the order even mentioned that this is the third time he has given your restaurant a try and it has been the same kind of outcome. Thank you, Concerned customer

Posted by jaycf3o on 04/27/2010 at 11:36 PM

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