So that was my first time to go to this Hot Pot City. I did not know how the store works... but when I entered the store, I saw 3 empty desks, and a few people sitting around. My friends and I saw the "waiting" sign. At first, we want to ask the waiters if we should get a ticket to wait or what. We waved at them, but no one replied. They just saw us, and turned away. POOR SERVICE. We tried to call on them for several more times, but same thing happened. So, we decided to get a table ourselves, since there are three empty tables. Then, still, no waiter came to us. They just stared at us. Two of my friends directly approached one of the waiter, and ask her if she can serve us, but she started to be talking really rude. IF she talked to us nicely and told us earlier that we should sign up on a paper on their desk, we would gladly do so. HOWEVER, that two waiters said nothing to welcome us or did anything to inform us. They then started to blame on us and shout at us. THIS is so ridiculous and rude. My friends and I ended up shouting them back and just left the store. We traveled a long way to go to the store and we got "THIS" kind of poor service. THEY TOLD US TO LEAVE IF WE DIDN'T WANT TO WAIT. BUT THE POINT IS... WE WILL WAIT IF THEY TOLD US EARLIER OF WHAT WE SHOULD DO IN ORDER TO BE IN THE QUEUE. WTH?!?!I WILL NEVER GO AGAIN.When we told this prb to my frd's relative, who lives around Portland, they also said that they only went there for once, and never go again because of the poor service. IF THEIR STORE OPENS IN HK, THEY CANT EVEN SURVIVE FOR A MONTH!!!! THEY WILL BE CLOSE DUE TO WHOLE BUNCH OF COMPLAINTS!!! SO MY ADVICE:NEVER GO TO THIS STORE AGAIN!
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