http://www.portlandmercury.com/portland/all_service_k_m_a_musical_electronics_repair/Location?oid=1061293 Comments On: All Service/K M A Musical Electronics Repair en-us Copyright 2013 Portland Mercury. All rights reserved. This RSS file is offered to individuals, Portland Mercury readers, and non-commercial organizations only. Any commercial websites wishing to use this RSS file, please contact Portland Mercury. webmaster@portlandmercury.com (Portland Mercury Webmaster) Sat, 25 May 2013 00:00:01 -0700 Sat, 25 May 2013 15:15:00 -0700 Foundation http://blogs.law.harvard.edu/tech/rss

All Service/K M A Musical Electronics Repair
Rating: 5 Stars
Posted by happycamper]]> Fri, 10 Aug 2012 13:58:45 -0700 Portland Mercury
All Service/K M A Musical Electronics Repair
Rating: 1 Star
Posted by Onstar]]> Mon, 29 Jun 2009 19:01:00 -0700 Portland Mercury
My story: It's very simple. $8 part + 7 week wait + $77 dollars labor = never. again.

This was for a new AC cable for my old radio. No, not building a radio from scratch, a new AC cable. The estimate was 3 weeks and no more than my (mandatory) $45.00 down payment. They require a $45 minimum. What was I to do when I found out it would be double that? Leave it there so they can resell it for a profit? You're over a barrel...with your pants down...in the Appalachians.

All Service/K M A Musical Electronics Repair
Rating: 1 Star
Posted by EvenKeeled]]> Fri, 27 Feb 2009 19:30:37 -0800 Portland Mercury
Basically I took my turntable in for a "rush" repair. After they had it for a little over a week, the DAY before it was supposed to be done I get a call from Randy at All Service telling me that he couldn't get the part. The only solution he could give me was to install a temporary cable that he had, but I would have to pay full labor and parts costs for it, as well as the subsequent permanent install. Thanks for just about nothing. So the day before an event I'm out looking for another turntable.

According to Randy, Technics "can't do overnight" and are incompetent. That may be the case but it's surprising to me that even though All Service is payed to handle the repair, it's somehow acceptable for them to pass on these problems to me (and they haven't dealt with Technics before?). As far as I'm concerned I expect my repair made by the date agreed on. On the phone Randy gives me a price quote for the final repair.

To add insult to injury, my bill is $50 more than what I was quoted. When I go to pick up, I explain to Randy my dissatisfaction. He gives me the excuse that it was a rush job in the first place. He tells me that they offered to install a temporary part. He tells me it's all Technics fault. The higher bill was because they "got in there and cleaned up other stuff". Basically I got a lot of excuses.

Apparently All Service thought this was business as usual. I gave them ample opportunity to reconcile the situation and keep my business. They could have installed the temporary part for free, or reduced the labor cost to reflect my lost time and money and their totally short notice.

I didn't get the impression that they bend over backwards for their customers(which they claim), they didn't even apologize for the inconvenience. I am not one of All Service's competitors, and I'm no longer one of their customers.

All Service/K M A Musical Electronics Repair
Rating: 1 Star
Posted by whiles]]> Wed, 18 Feb 2009 16:12:02 -0800 Portland Mercury