I have done my family laundry here for many years, and I get that some of the patrons are less than hygienic.
If you are shown a washer that has actual chunks of shit inside, for everyone's sake, your response should include something stronger than glass cleaner and Kleenex. I know you don't get paid much but for your own sake put on a glove or something!! Bleach! I know you have some back there!
And assistant manager? You said you would "get someone on it," did you have some kind of timeline? Nobody came the hour and a half I was there.
While I'm at it, if you bring horse blankets to a laundromat, you are an asshole.