Several days a week I come to your coffee shop and order a 12 oz. black coffee. Every time you ask me if I want room for cream. Either you are on auto pilot and not listening (which is totally understandable considering you have what seems to be the worlds easiest and most boring job), or you actually don't know what a black coffee is. I even gently correct you by responding to your question with, "no thank you, black is fine. ". Still, every time you ask if I want room for cream. I'll never come out and say it, but you are a disappointment.