Dear One-Star Small Biz Owner:
If your IA is any indication, I bet your business environ is so hostile that no customer would want to speak up in person. That's exactly what Yelp is for. Don't be pissed because, as you say, you're in an "over-saturated market...with every street corner offering the same damn service."
If it's so hard to run a small business that a one star review will hurt, and you can't offer something exceptional, maybe try offering something that's at least different.
It doesn't matter where the customer is from, it's whether or not your business provides the service they expected by giving you their money.
Boo Fucking Hoo.
If your IA is any indication, I bet your business environ is so hostile that no customer would want to speak up in person. That's exactly what Yelp is for. Don't be pissed because, as you say, you're in an "over-saturated market...with every street corner offering the same damn service."
If it's so hard to run a small business that a one star review will hurt, and you can't offer something exceptional, maybe try offering something that's at least different.
It doesn't matter where the customer is from, it's whether or not your business provides the service they expected by giving you their money.
Boo Fucking Hoo.