I’ve worked in motels and hotels for several years. I started at a local no-tell and most recently worked at a popular upscale location downtown Portland as valet. I don’t know all that happened at the Double Tree, but if you’ve never worked in the industry then you don’t know anything. Didn’t matter if I was at the seedy spot or the fancy one, all the same issues came up. Homeless come in looking for a bathroom, a phone, a free cup of coffee, wifi for their cell, or a place just to warm up. Prostitutes and drug dealers wait in the lobby for a guest to come get them, or they approach the desk and request directions to a room without even knowing the guests name. Guests throw after parties that sometimes attract a large number of non-guests, many of whom are often intoxicated, many of whom loiter in the lobby waiting for said-guest to call them back or come get them. I might not have seen it all, but I’ve seen enough to know that it’s extremely common to request information from a person in the lobby if you don’t recognize them, and usually it’s no big deal. Guests often check-in in the early afternoon, attend an event, the motel/hotel staff changes, and then the guest returns. I’ve watched the video, the staff was cordial. They asked him his room number and he declined. He was at a hotel that is notorious for after parties, and is situated in a drug use and homeless hot spot. None of those things are his fault. But he was having a problematic family phone call, staff didn’t recognize him, and asked him his number. The staff that lost jobs only did so to protect the name of the establishment.