I’m a manager at a scooter shop. When I came into work on Monday, I got a call from the owner that I’d been expecting for a while: “Hey, you wanna head over to ________ and scope it out? See how they are? If they’re good, maybe we keep ’em?” See, the company I work for is purchasing your smaller, more “boutique” shop. It’s sad, really—I got my start at a small shop and I honestly respect the mom-and-pop shops more than bigger ones. Nonetheless, my marching orders were clear. So I rolled in on an old scoot. I knew it had issues. I was hoping I could walk in and get great customer service and get honest quotes for honest work so I could go back and say, “Hey, keep ’em, the place is A-1.” That didn’t happen. You guys were rude, pretentious, acted like you didn’t even want to work on the bike. In fact, the manager even insinuated I save my cash and junk the thing. When I refused, you over-quoted by $500. When I got back to work, the call I made wasn’t good. I don’t make the decisions, and I didn’t throw you under the bus. But I was honest. Best of luck to you and your guys. —Anonymous
This Week’s Featured I, Anonymous!
You Never Know Who You’re Talking To
The views expressed in these submissions are from anonymous, unverified sources and do not necessarily represent those of the Portland Mercury.