I went to Chipotle the other night for an easy dinner. I feel like it’s an unspoken known thing that there’s pretty much always a line at chipotle and you just go knowing that. As expected, the line was out the door. When I was finally just a few people back from “burrito or bowl”...I heard a woman start screaming at the worker. Out of curiosity and confusion I started ease dropping. Apparently, she was upset because an online order was being made before hers. I wanted so badly to speak up and tell her to stop being so horrible and rude, but I didn’t. The workers handled it so well in my opinion. After they obliged the woman and hurried her burritos along...she got to the register and said she didn’t have her wallet and stormed off. They were just going to give it to her for free but she didn’t even wait long enough to listen.
My issue here is that people think it’s appropriate to treat customer service folks like complete garbage because of what? Your burrito took a little too long? I’m sorry, but if that’s the worst problem in your world...I think you’re doing pretty good. These folks probably make barely over minimum wage and are doing the best they can given a constant hours long train of customers.