Wednesday night starting at around 9 pm Pacific, online ticketing service Ticketfly was the victim of a cyber hack. This morning, the site was taken down. Billboard reports:
"Following a series of recent issues with Ticketfly properties, we’ve determined that Ticketfly.com has been the target of a cyber incident," according to a Ticketfly spokesperson. "Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We realize the gravity of this decision, but the security of client and customer data is our top priority. We are working tirelessly to get our clients back up and running."The hack appears to have left massive repercussions throughout the concert industry, and has affected several local venues. Currently, the websites for the Doug Fir Lounge, Mississippi Studios, Revolution Hall, the Wonder Ballroom, and the Aladdin Theater (and possibly others) have been taken offline. Other venue websites that use Ticketfly, like Bunk Bar, are still operational, but the ticket links are down. Ticketfly operates with local promoters Monqui Presents, True West, and the Mississippi Studios brand. There were reportedly ticketing issues at various shows last night, when venue staff tried to check people into the show or sell door tickets to walk-ups.
Eventbrite bought Ticketfly from Pandora in September 2017 for $200 million. According to the Billboard report, Eventbrite and Ticketfly operate in 180 countries and sell two to three million tickets per week. The hack is hitting affiliated venues and promoters hard, but also potentially screws with the performers' take at the end of the night, too. Hackers apparently hate working artists—who knew?
UPDATE—An anonymous employee at one of the affected venues told the Mercury the following: "We don't have much info, honestly, scrambling to get even the most basic info to run our shows for tonight and tomorrow. However, Ticketfly staff has been very helpful. There was already a plan for the company [Eventbrite] to switch all accounts over to [their newer platform] and let go of Ticketfly altogether this fall, but it seems like that it may happen sooner than that now."
UPDATE 6/1—Ticketfly has posted an FAQ about the "cyber incident." The gist: They don't yet know if personal info was compromised; they don't know when things will go back to normal; if you're a ticketholder for a show this weekend, bring a photo ID and a printed copy of the ticket with you to the venue, if you can.
[Full disclosure: The Portland Mercury's parent company, Index Newspapers, operates a competing ticketing service that sells tickets to the Portland and Seattle markets under the names Mercury Tickets and Stranger Tickets.]