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Posted inMedia

Our Creepy Government Secretly Obtained AP Reporters’ Phone Records

The AP, appropriately, reports: The Justice Department secretly obtained two months of telephone records of reporters and editors for The Associated Press in what the news cooperative’s top executive called a “massive and unprecedented intrusion” into how news organizations gather the news. The records obtained by the Justice Department listed incoming and outgoing calls, and […]

Posted inTech

Is Lifelogging Stupid?

My Twitter was a-hootin’ and a-hollerin’ about the fact that there’s a newly released lifecasting app called Saga. Here’s the description: Saga records your real life story, as told by the places you visited, and what you did there, automatically. We make it easy and fun to look back on where you’ve been, what you’ve […]

Posted inTech

YouTube’s Pay Channels Are Here

YouTube’s new paid content service has gone live, and it features fitness channels, a couple of movie distribution companies (including mockbuster manufacturer The Asylum), a Cuban channel, and something called “Fix My Hog Premium,” among others. Deadline explains: Sesame Street and Young Turks are among 30 YouTube services that, beginning today, will offer content to […]

Posted inFood and Drink

The Customer Service Problem at McDonald’s Is a Symptom of a Much Bigger Problem

Chris DeRose published an article at Business Insider addressing the fact that McDonald’s is failing at customer service, with a vice president of the company openly talking about the “rude or unprofessional employees” at some franchises. Here are DeRose’s suggestions: 1. Create shared emotion around delivering a great customer experience. 2. Keep simplifying work processes […]

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