I used to worry when Yelpers like you would complain about my restaurant. I didn’t want to get fired. I know I’m good at what I do but hey, you can’t please everyone. On that note, I’d like to say that the majority of you Yelping types have completely lost your proverbial “marbles”. It seems as if Yelp has become a forum to bitch about any slight and usually unavoidable detail in your dining experience that you did not find pitch perfect. The place was too warm so you had to take your cardigan off, they weren’t willing to change the TV channel so you could watch your hometown sports team, they tried to pull your drink and asked you to leave by 2:30 am even through you weren’t raging drunk and smashing glasses. As a member of the service industry, I still believe the customer is always right. However, you are just being a turd! Feedback is always important to improve the weaknesses of a business. I get it. But remember, your pitiful rant only invalidates the point of the website as a whole and its purpose. I used to worry, but now whenever I need a good hearty laugh, I’ll just check out Yelp and read one of your outrageous reviews. I might even read it out loud to my friends/coworkers in some cartoonish voice. Because of you, it’s all one big joke.

7 replies on “The Problem with Yelp”

  1. I feel bad when I see small business owners, especially food carts, get shat on for the most trite of complaints.. “omg it was hot outside, why don’t these food carts build an igloo with a big flatscreen inside so customers are comfortable?!! ONE STAR!”

  4. Become a Yelp Premium! Member today and enjoy Business Owner Access Class which allows YOU to write the reviews and delete any customer reviews which are not favorable to your establishment!

  6. Two acquaintances I know have restaurants. Both serve similar food and it is better than good. One treats her employees well, makes great customer service a high priority and gives back to the community. The other owner is an asshole, continutally berates his employees in public and is a greedy asshole who never does anything for anyone else. #1 gets great Yelp review from me and #2 gets horrible reviews. Damn I love Yelp as it is the gift that keeps on giving back to assholes!!

  7. As a restaurant owner, I give Yelp the time and credibility it deserves: absolutely none. I haven’t even looked at my page once in over 3 years. If customers don’t want to communicate problems at the time of service when I can actually do something about it, I don’t give a rat’s ass. “Feedback” from Cowards who bash businesses anonymously is worthless. And so is Yelp. My sales continue to grow beyond goal so why should I care?

Comments are closed.